How to Contact Facebook Customer Support
How To Contact Facebook Customer Support
Method 1: Utilizing Facebook Resources
1. Open the Facebook Help Center page. If you aren't currently logged into Facebook, you'll need click the Log In switch in the top right edge of the page to enter your Facebook e-mail address as well as password.
2. Evaluation the options toolbar. This goes to the top of the display, straight underneath the search bar-- you'll have to drag your computer mouse arrow over each option to view its subsections. Your choices include the following:
- Using Facebook - This section of the Help Center covers standard Facebook performance, consisting of how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers products such as your login and your profile setups.
- Privacy and Security - Addresses account security, unfriending people, as well as hacked/fake accounts.
- Policies as well as Reporting - Covers basic coverage (abuse, spam, etc.) in addition to dealing with a deceases individual's Facebook account and reporting hacked or fake accounts.
- You can additionally take a look at the "Questions You May Have" and "Popular Topics" sections on this page, given that they cover typical problems and complaints.
3. Select an appropriate section. For instance, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" area and after that click Hacked and Fake Accounts.
4. Evaluation extra options. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a collection of steps that clarify how you can correct your scenario.
- As an example, Facebook advises handling an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Report, then adhering to the on-screen guidelines.
5. Make use of the search bar to quicken your process. To do this, just click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as enter a few words associated with your complaint. You should see several recommendations pop up in a drop-down menu below the search bar.
- For instance, you might type in "impostor account", after that click the "How do I report an account for impersonation?" result.
- The search bar below just links to Facebook's pre-written posts-- if you're seeking a response to a particular concern not covered in the Help Center, skip ahead to the Area page.
6. Open the Ads Help Center page. If your business or page is having problems with ads, your inquiries are generally resolved in this section.
- To look into marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with marketing, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can not discover your existing problem detailed anywhere in the Help Center, your best option is to look for it in the community forums below.
- You'll see a search bar on top of this page-- you could search for topics (e.g., impaired accounts) from here.
Method 2: Sending an Issue via the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This gets on the reduced appropriate side of the website beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Credentials Questions type. Here, you'll should click the "Yes" or "No" checkbox for each of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could additionally click Clear & Start Over to start filling out the kind once more.
6. Click Proceed. If you intend to change the language of the following kinds, you have to first click the "Select Language" bar in the leading left corner of the display and then click your favored language.
7. Fill out the grievance type. This will differ from person to person based upon one's personal info and the nature of one's complaint, however make sure to be as complete as feasible when completing this type. You should include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait on an e-mail to show up. Facebook operates on West Coastline time, so anticipate your e-mail to show up accordingly within three to five organisation days.
Technique 3: Sending a Charm for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't presently disabled), you won't have the ability to submit an allure.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could also use a telephone number right here.
4. Enter your full name. Ensure the name noted right here directly matches the name on your account.
5. Click Choose Files. You'll likewise should upload a photo of an ID-- be it a motorist's certificate, a license, or a passport photo.
- If you do not have a photo of your ID readily available, take one currently and also send it to yourself by means of e-mail so you could download it to your desktop computer.
6. Click a file location. For example, you may click Desktop below.
7. Click your ID image. This will submit it to the Facebook kind.
8. Kind information right into the "Additional Info" box. This is the area where you can validate the reactivation of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for review. Please keep in mind that you may not receive a reaction for several days.
- If you don't get an action within a week, try resubmitting your type.
Approach 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is underneath the "Password" area in the top right edge of your screen.
3. Type in your name, e-mail address, or telephone number. Make sure you could access whichever system you decide to go with.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred medium of interaction for a code. For example, if you listed your telephone number, you should obtain a message with a code.
- If you pick e-mail, examine your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You could likewise opt to log out of your account on all gadgets if you assume your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has efficiently been reset throughout all Facebook systems (e.g., mobile and desktop alike).