Contact Facebook Customer Service
Contact Facebook Customer Service
Method 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center web page. If you aren't currently logged right into Facebook, you'll require click the Log In button in the top right edge of the page to enter your Facebook e-mail address and password.
2. Evaluation the choices toolbar. This is at the top of the screen, directly beneath the search bar-- you'll should drag your mouse arrow over each alternative to view its subsections. Your options include the following:
- Using Facebook - This area of the Help Center covers basic Facebook functionality, consisting of how-tos on friending, messaging, as well as account creation.
- Managing Your Account - Covers things such as your login as well as your account setups.
- Privacy and also Security - Addresses account security, unfriending people, and hacked/fake accounts.
- Policies as well as Reporting - Covers standard coverage (abuse, spam, etc.) along with dealing with a deceases person's Facebook account as well as reporting hacked or fake accounts.
- You can likewise check out the "Questions You May Have" and "Popular Topics" sections on this page, since they cover typical concerns as well as problems.
3. Select a pertinent section. For example, if you're having a trouble with an impostor account, you 'd choose the "Privacy and Safety" section then click Hacked and Fake Accounts.
4. Evaluation extra options. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a series of actions that clarify the best ways to correct your circumstance.
- As an example, Facebook advises dealing with an impostor account by mosting likely to the account's profile page, clicking ..., as well as clicking Report, after that complying with the on-screen instructions.
5. Utilize the search bar to accelerate your procedure. To do this, just click on the search bar at the top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and also type in a few words connected to your issue. You ought to see several recommendations pop up in a drop-down menu listed below the search bar.
- For instance, you might key in "impostor account", then click on the "How do I report an account for impersonation?" result.
- The search bar below only links to Facebook's pre-written write-ups-- if you're seeking a solution to a specific concern not covered in the Help Center, avoid ahead to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having problems with advertisements, your questions are usually addressed in this area.
- To explore advertising, you'll want to click Creating Ads or Managing Ads.
- For issues with advertising and marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you cannot find your existing problem detailed anywhere in the Help Center, your best choice is to try to find it in the community forums here.
- You'll see a search bar on top of this page-- you can search for topics (e.g., disabled accounts) from here.
Approach 2: Sending an Issue through the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the lower best side of the webpage beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill in the Credentials Questions form. Below, you'll need to click the "Yes" or "No" checkbox for every of the following questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could additionally click Clear & Start Over to start filling in the kind once more.
6. Click Proceed. If you intend to change the language of the following types, you need to first click the "Select Language" bar in the top left edge of the screen and after that click your recommended language.
7. Fill out the issue kind. This will vary from person to person based upon one's personal details and the nature of one's problem, however make certain to be as extensive as feasible when filling out this kind. You ought to consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to arrive. Facebook operates on West Coast time, so anticipate your e-mail to arrive appropriately within 3 to five company days.
Technique 3: Sending a Charm for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't really currently impaired), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook e-mail address. You can also utilize a phone number here.
4. Key in your full name. See to it the name provided here directly matches the name on your account.
5. Click Choose Files. You'll likewise need to submit a picture of an ID-- be it a motorist's certificate, an authorization, or a passport photo.
- If you do not have a photo of your ID offered, take one now as well as send it to yourself through e-mail so you can download it to your desktop.
6. Click on a file location. For example, you might click Desktop here.
7. Click your ID image. This will upload it to the Facebook type.
8. Type information into the "Additional Info" box. This is the area in which you can justify the reactivation of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your type to Facebook for evaluation. Please note that you could not receive a response for numerous days.
- If you don't obtain a response within a week, attempt resubmitting your kind.
Method 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" area in the top right edge of your display.
3. Enter your name, email address, or telephone number. Ensure you can access whichever platform you decide to select.
4. Hit Enter.
5. Click Continue.
6. Inspect your chosen tool of communication for a code. For example, if you noted your phone number, you should obtain a text with a code.
- If you select email, inspect your Spam folder.
7. Kind your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You could also prefer to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has actually efficiently been reset across all Facebook platforms (e.g., mobile and desktop computer alike).