How to Contact Facebook Support
How To Contact Facebook Support
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center web page. If you aren't already logged right into Facebook, you'll require click the Log In button in the leading right edge of the page to enter your Facebook e-mail address and also password.
2. Review the options toolbar. This is at the top of the screen, straight under the search bar-- you'll should drag your mouse arrow over each option to see its subsections. Your alternatives include the following:
- Utilizing Facebook - This area of the Help Center covers fundamental Facebook capability, including how-tos on friending, messaging, and also account development.
- Managing Your Account - Covers items such as your login and your account settings.
- Personal privacy and also Safety - Addresses account protection, unfriending people, and also hacked/fake accounts.
- Plans as well as Reporting - Covers standard reporting (misuse, spam, etc.) as well as handling a deceases individual's Facebook account and reporting hacked or fake accounts.
- You can additionally take a look at the "Questions You May Have" and also "Popular Topics" sections on this page, since they cover common issues as well as complaints.
3. Select a pertinent section. For instance, if you're having a problem with an impostor account, you would certainly select the "Privacy and Safety" section then click Hacked and Fake Accounts.
4. Review extra choices. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly raise a collection of steps that describe ways to fix your scenario.
- As an example, Facebook advises dealing with an impostor account by mosting likely to the account's account page, clicking ..., and clicking Report, then complying with the on-screen instructions.
5. Make use of the search bar to expedite your procedure. To do this, just click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as type in a couple of words connected to your problem. You should see several suggestions turn up in a drop-down menu below the search bar.
- For example, you might type in "impostor account", then click the "How do I report an account for impersonation?" result.
- The search bar below only connect to Facebook's pre-written articles-- if you're seeking a solution to a specific problem not covered in the Help Center, skip ahead to the Community page.
6. Open Up the Ads Help Center page. If your service or page is having concerns with advertisements, your inquiries are usually dealt with in this area.
- To look into advertising, you'll wish to click Creating Ads or Managing Ads.
- For troubles with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't discover your present issue noted anywhere in the Help Center, your best option is to try to find it in the community forums here.
- You'll see a search bar on top of this page-- you can seek out topics (e.g., handicapped accounts) from here.
Technique 2: Sending a Problem by means of the Bbb
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This is on the lower right side of the web page beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Credentials Questions type. Here, you'll should click the "Yes" or "No" checkbox for each of the adhering to concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin filling in the kind once more.
6. Click Proceed. If you intend to change the language of the list below types, you must first click the "Select Language" bar in the top left corner of the screen and after that click your recommended language.
7. Submit the complaint kind. This will certainly differ from person to person based on one's personal details as well as the nature of one's grievance, yet make sure to be as detailed as feasible when filling out this kind. You should consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an email to arrive. Facebook operates West Coastline time, so expect your email to get here appropriately within three to five company days.
Method 3: Submitting a Charm for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't presently disabled), you will not be able to send a charm.
2. Click the "submit an appeal" web link. This is toward all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can also make use of a telephone number right here.
4. Key in your complete name. Make sure the name listed below directly matches the name on your account.
5. Click Choose Files. You'll likewise should post a picture of an ID-- be it a chauffeur's permit, a license, or a passport photo.
- If you do not have an image of your ID offered, take one currently and send it to on your own using e-mail so you could download it to your desktop.
6. Click on a file location. As an example, you might click Desktop below.
7. Click your ID photo. This will submit it to the Facebook form.
8. Type information into the "Additional Info" box. This is the room in which you could validate the resurgence of your account. Take into consideration including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for testimonial. Please note that you may not get a feedback for several days.
- If you don't obtain a response within a week, attempt resubmitting your type.
Approach 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is below the "Password" area in the top right edge of your screen.
3. Enter your name, email address, or telephone number. Make certain you could access whichever platform you opt to choose.
4. Hit Enter.
5. Click Continue.
6. Check your selected tool of communication for a code. As an example, if you detailed your phone number, you ought to get a text with a code.
- If you select e-mail, check your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You can likewise opt to log out of your account on all gadgets if you believe your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook systems (e.g., mobile and desktop alike).