Contact Facebook Customer Support
Contact Facebook Customer Support
Technique 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center website. If you aren't currently logged into Facebook, you'll need click the Log In switch in the top right edge of the page to enter your Facebook email address as well as password.
2. Evaluation the alternatives toolbar. This is at the top of the screen, directly beneath the search bar-- you'll should drag your computer mouse arrow over each alternative to see its subsections. Your choices include the following:
- Using Facebook - This area of the Help Center covers basic Facebook performance, including how-tos on friending, messaging, as well as account development.
- Handling Your Account - Covers products such as your login and your account settings.
- Privacy and Safety and security - Addresses account protection, unfriending individuals, and also hacked/fake accounts.
- Policies as well as Coverage - Covers standard reporting (abuse, spam, and so on) in addition to managing a deceases individual's Facebook account and reporting hacked or phony accounts.
- You could likewise take a look at the "Questions You May Have" as well as "Popular Topics" sections on this page, given that they cover typical concerns and also problems.
3. Select a relevant area. For instance, if you're having an issue with an impostor account, you 'd pick the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Evaluation extra options. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will bring up a collection of steps that discuss how to remedy your situation.
- As an example, Facebook recommends managing an impostor account by going to the account's profile page, clicking ..., and also clicking Report, after that complying with the on-screen guidelines.
5. Utilize the search bar to accelerate your procedure. To do this, simply click the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and enter a couple of words related to your problem. You ought to see several pointers pop up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar right here only links to Facebook's pre-written articles-- if you're seeking a solution to a certain problem not covered in the Help Center, miss ahead to the Community page.
6. Open the Ads Help Center page. If your company or page is having issues with ads, your concerns are generally attended to in this area.
- To delve into marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't discover your present issue provided throughout the Help Center, your best choice is to try to find it in the community forums right here.
- You'll see a search bar on top of this page-- you can look up topics (e.g., impaired accounts) from here.
Approach 2: Submitting an Issue through the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower best side of the page next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Qualification Questions form. Here, you'll have to click the "Yes" or "No" checkbox for each and every of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to begin filling in the form once again.
6. Click Proceed. If you want to alter the language of the following kinds, you have to initially click the "Select Language" bar in the leading left corner of the screen and afterwards click your preferred language.
7. Fill in the problem kind. This will certainly differ from person to person based upon one's individual information and also the nature of one's grievance, however make sure to be as thorough as feasible when filling in this type. You need to include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Await an e-mail to arrive. Facebook operates on West Shore time, so expect your email to arrive as necessary within 3 to five company days.
Technique 3: Submitting an Allure for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't currently handicapped), you will not be able to send a charm.
2. Click the "submit an appeal" web link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can likewise use a telephone number right here.
4. Type in your complete name. See to it the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll additionally have to post a picture of an ID-- be it a vehicle driver's certificate, a permit, or a passport photo.
- If you do not have a picture of your ID available, take one now and also send it to on your own via e-mail so you can download it to your desktop computer.
6. Click on a file location. For instance, you could click Desktop below.
7. Click your ID picture. This will certainly submit it to the Facebook type.
8. Kind information into the "Additional Info" box. This is the area where you can warrant the reactivation of your account. Consider including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for testimonial. Please note that you may not receive a feedback for a number of days.
- If you do not get an action within a week, attempt resubmitting your kind.
Technique 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" area in the leading right corner of your display.
3. Enter your name, email address, or phone number. Make sure you can access whichever system you choose to go with.
4. Hit Enter.
5. Click Continue.
6. Inspect your preferred medium of communication for a code. For instance, if you provided your contact number, you should get a text with a code.
- If you choose email, check your Spam folder.
7. Kind your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can additionally prefer to log out of your account on all devices if you think your account has actually been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has effectively been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).