Contact Facebook Support
Contact Facebook Support
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center webpage. If you typically aren't already logged into Facebook, you'll require click the Log In button in the leading right edge of the page to enter your Facebook email address as well as password.
2. Review the choices toolbar. This goes to the top of the screen, directly under the search bar-- you'll have to drag your mouse cursor over each option to view its subsections. Your options consist of the following:
- Using Facebook - This area of the Help Center covers fundamental Facebook capability, including how-tos on friending, messaging, as well as account development.
- Managing Your Account - Covers items such as your login and your profile settings.
- Privacy and also Safety and security - Addresses account safety, unfriending individuals, and hacked/fake accounts.
- Policies as well as Reporting - Covers standard reporting (misuse, spam, and so on) as well as handling a deceases individual's Facebook account as well as reporting hacked or fake accounts.
- You can additionally take a look at the "Questions You May Have" and also "Popular Topics" sections on this page, considering that they cover typical concerns and grievances.
3. Select a pertinent section. As an example, if you're having an issue with an impostor account, you 'd pick the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Review additional alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a series of steps that explain ways to treat your situation.
- As an example, Facebook advises handling an impostor account by mosting likely to the account's profile page, clicking ..., and clicking Report, after that complying with the on-screen instructions.
5. Make use of the search bar to expedite your process. To do this, just click on the search bar on top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and key in a few words associated with your complaint. You ought to see a number of ideas turn up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar right here only connect to Facebook's pre-written write-ups-- if you're seeking a response to a details concern not covered in the Help Center, avoid in advance to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having concerns with ads, your inquiries are usually dealt with in this area.
- To delve into advertising, you'll want to click Creating Ads or Managing Ads.
- For problems with marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not locate your current trouble detailed throughout the Help Center, your best choice is to try to find it in the community forums right here.
- You'll see a search bar on top of this page-- you can look up topics (e.g., disabled accounts) from here.
Method 2: Submitting an Issue using the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This gets on the lower best side of the webpage next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Certification Questions form. Here, you'll need to click the "Yes" or "No" checkbox for each and every of the adhering to questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin completing the form once more.
6. Click Proceed. If you wish to transform the language of the following types, you have to initially click the "Select Language" bar in the top left corner of the screen and then click your recommended language.
7. Complete the problem form. This will differ from person to person based on one's individual details and the nature of one's complaint, but be sure to be as comprehensive as feasible when submitting this form. You need to include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an e-mail to get here. Facebook operates on West Coastline time, so expect your e-mail to show up accordingly within three to five service days.
Method 3: Sending an Allure for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't really presently disabled), you will not have the ability to submit an appeal.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You could additionally utilize a phone number right here.
4. Enter your full name. Make certain the name noted below directly matches the name on your account.
5. Click Choose Files. You'll also need to upload an image of an ID-- be it a chauffeur's certificate, a license, or a passport photo.
- If you do not have an image of your ID available, take one currently and send it to on your own by means of email so you could download it to your desktop computer.
6. Click on a file location. As an example, you may click Desktop here.
7. Click your ID photo. This will submit it to the Facebook type.
8. Type details into the "Additional Info" box. This is the space in which you can justify the resurgence of your account. Consider including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please keep in mind that you might not obtain an action for numerous days.
- If you don't receive an action within a week, try resubmitting your kind.
Method 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is under the "Password" field in the leading right corner of your display.
3. Key in your name, email address, or telephone number. See to it you can access whichever system you choose to choose.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred medium of interaction for a code. For example, if you noted your telephone number, you should get a message with a code.
- If you choose e-mail, examine your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can also prefer to log out of your account on all tools if you think your account has been maliciously appropriated.
10. Key in a brand-new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).